FAQS

FAQs

 

 

Sizing

Most rings can be made in US whole and half sizes 4-12. Availability varies by ring style. If you don't see your size, ask about placing a special order.  We recommend getting sized by a professional jeweler. For international ring sizes - please see this ring size chart. We've also started stocking ring sizers in the shop, and they ship with a coupon towards any ring in the shop.

Bangles measure 2 1/2" inches in diameter, which is standard in the jewelry industry. Smaller or larger sizes may be available as a special order. 

Necklaces range in size from 16-32" long. See item description for availability. To check your preferred length, you can either measure a necklace that you already wear, or use a piece of string. To measure - unclasp the necklace, lay it flat on a ruler, and measure from end to end, including the clasp.

Ordering and Shipping

Rebecca Mir Grady jewelry is handmade in Chicago. Most pieces are made to order and will ship in 2-3 weeks. If an item is in stock, we will ship it sooner. If you need something by a particular date, rush service may be available - email us to inquire. The Ready to Ship collection is a rotating selection of handmade jewelry that is in stock and will ship in 1-2 business days. If for any reason there may be a delay in shipping, we will contact you right away.

Holiday Shipping

Please place all jewelry orders from the Collection by December 1st at 11:59pm to ensure holiday delivery. Also, check out the Ready to Ship section for a selection of pieces that are in stock and ready to go. The last day to order Ready to Ship pieces is December 15th at 11:59pm. Gift cards are available 24/7.  Please allow extra time for international orders as we cannot guarantee delivery dates for overseas orders.

**The studio will be closing early on December 15th this year for our big move to New Mexico. We'll be back in January with lots of exciting new changes!

Gifts

We would be happy to ship an item as a gift to someone. Please include your message in the notes section at checkout, and indicate the recipient's name and address as the ship to address. We also have digital gift cards available here.

Domestic

All items ship with a muslin bag and a jewelry box. Standard shipping is via USPS Priority Mail with tracking. Orders over $250 ship USPS Priority Mail insured for free. Shipping for orders over $1000 will be sent insured via FedEx or UPS. FedEx overnight shipping is also available. 

International

All items ship with a muslin bag and a gift box. Orders ship via USPS Priority Mail International for $30. Tracking is available for some countries. Orders over $1000 are shipped insured via FedEx or UPS. International orders are subject to extra handling and duties from the destination's customs office. We are not responsible for these costs or delays. Orders over $250 ship for free.

Returns and Exchanges

Jewelry may be exchanged for another size or returned for store credit towards another style within 14 days of receipt. Please email for a return form before sending. Customer is responsible for return postage. Please ship in a box via an insured, traceable carrier.